FAQ's

Yes. We insure all of our cleaner are insured and bonded, so that you can feel comfortable with any member of our team cleaning your business or home.

Yes, we do criminal background checks on each of our cleaners.

We require at least 24 hours’ notice to cancel or reschedule your cleaning. Without 24 hours’ notice, you may be subjected to cancellation fee. To cancel or reschedule, you can reach us by calling or emailing us.

No, we will bring all the necessary cleaning supplies and equipment to complete the job. If you would prefer for us to use your products, please let us know.

The number of people sent will depend on the size of the space we’re cleaning and the amount of detail you require.

Our goal is to send the same team member to clean your space each time, but factors such as weather or scheduling conflicts may require us to make a change.

It is helpful to pick up and put away your personal belongings. Items such as clothing, paperwork or toys can interfere with your space getting the best clean possible. This will allow for our team members to make the best use of their time.

In our experience, the cost of a first-visit cleaning is generally higher than costs for subsequent cleaning visits. This is usually the case as it takes us longer to thoroughly and deeply clean your property, to bring it up to a standard that we can proudly sign off on.

If you sign us on for regular cleaning visits like most of our clients do, the intensive first cleaning will make maintenance cleaning visits easier and less time-consuming, and therefore less expensive than the first visit.

You can be home or not be home when we come to clean! The choice is yours. If you are not going to be home, please make arrangements to leave us a key, alarm code (if applicable) or a garage door code to give our staff access to your property.

If for any reason our team members are not able to gain access to your space, you may be subject to a fee.

Our team can definitely clean your home while your pet is at the property. But, if your pet has an aggressive or unpredictable nature, we request you to relocate or restrain your pet at time of cleaning, for the sake of safety and comfort of our cleaning staff

While we certainly provide a 100% guarantee on the date on which we will clean your property, we cannot commit to an exact arrival time. The cleaning business is such that an exact time schedule is hard to stick to, as some cleaning jobs finish sooner while many take longer than initially planned.

We train our team members to care for your belongings like they care for their own. But, if there is a rare accident that causes breakage or damage to any of your personal items, Econeu Cleaning Group Inc. takes full responsibility for said damage.

We also recommend that you put away any valuable breakable items to reduce the risk of breakage or damage. If you can’t put such items away before a cleaning service, our team will exercise extra caution around such items.

We can accept cash, cheque, and email money transfer.

Why should you choose Our Clinic?

So many reasons to choose from

Highest Customer Retention

We are proud to say that we have on the highest customer retention rates in our industry.

Professional Team of Cleaners

Professionally vetted and trained to ensure that our clients are being served by the best in the cleaning industry.

17 Years of Cleaning Experience

We are a trusted, reliable and very well-known cleaning services provider

About Us

Econeu Cleaning Group Inc. has 17 years of cleaning experience. We are a trusted, reliable and very well-known cleaning services provider serving the Greater Toronto Area, Durham Region and the surrounding areas. We understand that finding the time to keep your space clean can be a challenge, that’s why we offer a variety of cleaning services for you to choose from.

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